Returns & Exchanges
At Nectar Sleep, we want you to be completely satisfied with your rest, which is why we offer a 365-night trial period to ensure your new mattress is the perfect fit for your home. If you are not in love with your purchase, we provide a seamless return process designed to give you total peace of mind.
Initiate the Request
Contact our dedicated Sleep Specialists via live chat or email after completing the mandatory 30-night break-in period to start your return.
Verification & Documentation
Provide your order number and photos of the mattress tags and condition to confirm eligibility under our Forever Warranty and trial terms.
Schedule Local Pickup
Once approved, we will coordinate with a local charity or recycling partner to pick up the mattress from your home at no additional cost to you.
Receive Your Refund
After the pickup is confirmed by our partner, we will process a full refund to your original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing